Friday, November 26, 2010

Help! My parents can't take care of themselves! What do I do?

'Tis the season, unfortunately.  I know that the holidays are a busy time for me!  Often, parents do not want to worry their children so the first sign of trouble tends to come up during holiday visits.  The first thing to do is an assessment - almost like medical triage.  Do either of them need immediate medical help?  If so, then visit their primary physician if possible or the emergency room or urgent care facility if it is a holiday or weekend.  If hospitalization is not necessary, continue with the assessment.  Continue with health issues, and try to gather as much information as possible, including names and phone numbers of physicians, dates of treatment, types and dosages of medicines prescribed.  Get your parents to sign a release for each doctor so you can talk directly to the staff and get medical records.  Gather all insurance information.  If they are underinsured, call for an appointment to a SHIP counselor, which is free Medicare counseling, to see what their options might be.  Make sure you have the ability to assist them, by getting a durable power of attorney executed for each of them and if appropriate, a health care power of attorney and living will.  Find out as much financial information you can, including bank accounts, types and amounts of insurance, debts owed, sources and amounts of income, location of assets, etc.  Find out if their bills are current.  It is not unusual for people who are suffering from adverse health consequences to forget to pay utility bills, even if they have plenty of money in the bank.
Next, have a family conference.  Lay out the information you have gathered and request ideas and assistance.  Make all family members equally responsible by assigning duties if necessary.  This is a crucial part of the care, as hard feelings may drive family members away.  Finally, meet with an elder care attorney to go over potential care plans and financial plans.  Call your Area Agency on Aging to find the best attorney to assist you and your family at 1-800-677-1116.

Saturday, November 20, 2010

No, really, he seems like an honest insurance salesman...Public Service Announcement

Its open enrollment season for Medicare, boys and girls and yes...that nice guy at the door isn't selling vacuum cleaners anymore...  My favorite question today at work was:  "is it ok for me to sign up with the HMO before I talk to you next week?"  NO!  If you simply remember this one line, you'll be ok:  "If I didn't ask for it, I shouldn't buy it."   It has become open season on seniors and their wallets. 

Medicare plans have become so complex that you need to seek expert advice.  The insurance salesman is an expert..on his own plan.  He also gets a free trip to Vegas if he books enough, etc.  So...here are some resources for you if you are on Medicare and either have or need a supplement that is not through your retirement or have or need a prescription drug plan that is not through your retirement:

First, ask a SHIP counselor.  Its the State Health Insurance Program and the federal government underwrites this free, all-volunteer powerhouse who are specially trained to help you pick the best plan. And they don't have a stake in it, they will continue to not get paid no matter who you pick.  Go to ShipTalk.org to find your local counselor and set up an appointment.

Next, if you are somewhat tech savvy, go to Medicare.gov and try to compare plans yourself.  Since you don't get specialized training on the latest changes in the plans, which change all the time, you are doing this at your peril. 

You only have until December 31 to pick a new drug plan, or to get on a Medicare Advantage program with a drug plan, or else you get to wait until next October to check plans again.  Keep in mind that each year, the insurance companies are monitoring what they spend and adjusting their premiums and coverage accordingly.  A number of these plans have made major changes, so don't assume that your plan was great this year so it will be next year. 

Run, now, to a SHIP counselor near you!